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parcel tracking...
Methods of despatch:
Orders and repaired equipment will be shipped by the most
appropriate method depending on he value and
destination. The carriage cost is done on an averaging
basis and covers handling / packaging as well as shipping.
Where applicable (in the EU) VAT is included in the price...
even for parcels shipped via the post office (as a business we
must charge VAT).
Typically in the UK & Ireland small items are shipped
by standard post with a certificate of origin obtained.
The compensation for loss is limited to £36 (correct at
May'08), if you would be more comfortable with recorded or
special delivery, we can usually accommodate at a higher
charge.
More valuable items will be despatched by recorded delivery
or special delivery, so that there is a signature on delivery
and enhanced compensation. Compensation is currently £36 for
recoded delivery and £500 for special delivery but can be
increased for an additional charge (correct at May'08).
Small items elsewhere are usually despatched as a
small-packet by air, often with recorded delivery.
Larger and more valuable items are shipped using a courier,
a signature is required on delivery. We currently use
DHL, TNT, UPS and Parcel Force but have contacts with FexdEx
and others too.
Parcel tracking:
Where special delivery and couriers are involved, we can
usually provide a parcel tracking number along with
confirmation of despatch. When order have been placed
via the internet, it is usual practice to automatically supply
this information via e-mail.
You can check the progress of parcels in transit via the
following web sites...
Royal Mail Special Deliver & Recorded
Delivery only http://www.royalmail.com/portal/rm/track
Parcel Force
http://www.parcelforce.com/portal/pw/track
Interlink Express
http://www.interlinkexpress.com/tracking/index.jsp
DHL input the parcel IDENT number
http://track.dhl.co.uk/tracking/
TNT
http://www.tnt.com/country/en_gb.html
UPS
http://wwwapps.ups.com/WebTracking/track
FedEx
http://www.fedex.com/Tracking?cntry_code=gb
Typical transit times (not guaranteed):
UK standard post: 1 to 5 working days
UK recorded delivery: 1 to 2 working days
UK special delivery: 1 working day
UK via courier: 1 to 2 working days
UK highlands & Islands: 2 to 3 working days
EU via post: 3 to 7 working days
EU via courier: 2 to 3 working days
Rest of the world via post: 7 to 14 days but can take
longer if customs examine the package
Rest of the world via courier: 1 to 7 working days
depending on the service and costs involved. Parcel Force
"standard international" will not start hunting for
a "lost" parcel for 30 to 60 days!
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