terms and conditions of sale...

Unless stated otherwise in writing the following terms and conditions shall apply.  "RIMARTON LIMITED" / "AOR UK" / "TENTEC DIRECT UK" shall be referred to here as ‘The Company", the other party will be referred to as "the Purchaser" or "the Customer" unless otherwise stated.  Your statutory rights will not be affected.

1/ Price and Delivery:

All Prices are subject to change at any time without notice. Whilst every effort is made to ensure the accuracy of quoted prices and specification, no responsibility is accepted for any error or omission nor for loss arising from errors in the information provided.

Prices charged will always be those ruling at the date of despatch. All prices are subject to the current rate of VAT ruling at the date of despatch.

Where goods are manufactured by "The Company" they will be supplied substantially as described, however the right is reserved to make design changes due to developments in technology. Goods not manufactured by "The Company" will be supplied to the manufacturer’s current finish and specification.  Paperwork is generally available in English language only.

Quotations are usually valid for 30 days but represent no obligation until "The Company" accepts the Purchaser’s order. Any delivery period quoted is an estimate, provided ‘The Company" takes all reasonable steps to deliver the goods at the time stated there can be no liability for any delay or failure to deliver.

No minimum order conditions apply to ‘cash with order’ however a minimum order level of £20.00 pounds will apply to Credit Account customers. Cancellation of customer’s orders can only be accepted after negotiation, on no account can cancellation be accepted for items ordered specifically on a customer’s behalf.

Deliveries will be packed in non-returnable packaging to "The Company’s" normal specification. A nominal charge will be made against all orders to cover carriage and packing. Goods will normally be delivered by post.

2/ Shortages or Transit Damage:
Both ‘The Company" and carriers must be notified within three days of receipt of goods or in the case of non-delivery upon receipt of invoice, otherwise no liability can be accepted.

3/ Retention of Title:
Until full payment for goods supplied has been made the property in them shall remain in ‘The Company’.

4/ Service and Repair:
All goods (less consumables) are covered by a one year parts and labour warranty which starts from the date of invoice.  In some EU countries a two year warranty is mandatory, this applies for sales to private customers only and is not applied to business to business transactions.  "The Company" retains the right not to contain Power Output Devices within this cover.

Faulty goods may be returned to ‘The Company" by arrangement. Products returned for service/repair must have been purchased from "The Company". A service charge will be levied against these products when they are not eligible for claims under warranty. Where a product is returned or examined and is not found to be defective "The Company" may make a reasonable charge for inspection and handling. For faulty equipment which is out of warranty, repairs will be charged as per the current price list and spare parts will be supplied for our equipment at cost.

Returns should be sent carriage paid by the customer within the warranty period, "The Company" will not be liable for any expense incurred in travelling to repair or replace the product. Items returned to the customer are via standard post. Requests for express deliveries or using special couriers etcetera are to the customers account.

A product is "defective" if it fails to function properly owing to fault in it’s manufacture, material or workmanship arising under normal conditions of installation, storage, use as stated in its operating manual and service appropriate to the purpose for which it is designed. Warranty claims will not be accepted in cases when in the opinion of "The Company" are the result of misuse, negligence, accident, application, adjustment, repair or attempted repair or where interference has occurred which precludes determination of the true cause of the defect.

At our option "The Company" will replace, repair or refund the purchase price of any item returned and proved to our satisfaction to be faulty subject to a claim being made within one year of sale. No liability is accepted in relation to consequential damage, injury or loss of revenue arising from defective items whether such a claim arises in contract or otherwise.

Prior authorisation should be sought from "The Company" before a return is made, a reasonable restocking charge may be applied.

5/ Settlement Terms:
Cash with order unless a TRADE ACCOUNT has been established (this also largely means that payment by credit or debit card, bank transfer, cheque or PayPal is also accepted). 

6/ Returns of no-fault items (distant selling):
"The Company" acknowledges and abides the terms of the distance selling laws and consumer rights. Mail order purchases are only accepted if we are advised in writing not more than 7 days after receipt of your order.  The equipment must be in NEW AND UNUSED condition.  Refunds will be made in the method of initial payment only and within 30 days. Carriage outbound and inbound is not refunded.  A handling charge WILL be applied for equipment which is soiled, has been mishandled or is incomplete in any way, typically this is 30% of the original purchase price.

END.