®		AOR (UK) Ltd
			Unit 9, Dimple Road Business Centre, Matlock, Derbyshire DE4 3JX, England Tel: +44 (0) 1629 581222  Fax: +44 (0) 1629 580070

Service & spare parts

Older models are no-longer accepted for repair in the UK workshop.  Parts for the older units are no-longer available from the manufacture and as the printed circuit boards age, intermittent and repeat faults become more common.  The repair costs have become equal to or exceed the resale value.  We will no-longer repair the following:

Hand-held:
AR16, AR22, AR33, AR33B, AR800/E, AR880, AR900/E, AR1000, AR1500/E/EX, AR2000, AR2700 or Fairmate equivalents.

Base/mobile:
AR950, AR2001, AR2002, AR2500, AR2515, AR2800, AR3000 below serial xx600, AR7000 or Regency equivalents.

Other items:
TSC100A, BC106, AR180, SSR200, AR245, AR280, AR477, AR500, AR501, TR720, AR740A, WX1000, WX2000. Limited support (parts) for the ARD-2.

AR1000 / AR2000 keypads no-longer available, see bulletins for suggestions !

AR800E    Hand-portable receiver, discontinued by 1990.  Batteries no longer available from AOR (but see reference to battery re-manufacturers in the technical bulletin page).

AR900    Hand-portable receiver, discontinued by 1990.  Batteries no longer available from AOR (but see reference to battery re-manufacturers in the technical bulletin page).

AR2001    Base receiver.  The keypad is no-longer available and repeat problems are beginning to appear as they age (dry joints etc).  Its no longer economic to keep repairing.  Discontinued by 1988.

FairMate products

AOR and FairMate products were made on the same assembly line as 'OEM' branded items, their main PCBs and operation are the same but cosmetics are different.  The operation of the FairMate HP100/200/2000 and AOR AR1000/2000 are the same, you can download free operating manuals from the following sites (Acrobat PDF format) 515kb / 315kb:

http://www.aoruk.com/pdf/2000m.pdf 
http://www.designeq.com/deq/Guide_To_The_AR1000.pdf 

If you prefer, we can provide a 'copy' of the AR1000/2000 manual priced at GBP 5.00, carriage free to a UK address.

Payment information including SSL credit card facilities may be viewed at:

http://www.aoruk.com/payment.htm 
https://www.aoruk.com/ssl/order_page.htm 

We have no connection with TRIDENT products and cannot provide parts or servicing.

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General overview

AOR UK is able to provide a number of services relating to repair and spare parts supply:

Repair conditions and charges - click here to view as a single page

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Warranty

All equipment supplied by AOR UK LTD (less consumables) has a 12 month warranty from the time of supply. Where equipment has been purchased through an authorised UK dealer, we will assume a parallel warranty (although there may be a difference in the 12 month commencement between supply to dealer and final customer depending upon the stock rotation times).

Should you experience a failure, please contact your dealer (equipment supplier) for assistance, your legal contract exists between the dealer and yourself... statutory rights are not affected.

Occasionally the dealer will request that you ship the product directly to our UK workshop, we are willing to carry out warranty repairs on a free of charge basis (on behalf of the UK dealer) but we cannot offer to refund shipping expenses. Parts, labour and shipping from AOR UK to a UK address will usually be handled free of charge.

Strictly speaking no returns number is required, however it is ‘nice’ to be made aware of parcel in transit and the relating circumstances.

Free warranty repair will not be carried out on equipment procured from outside of the UK distribution system.

Contact details for UK active dealers and international distributors may be found on our web site.

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Non-warranty repair

We can provide repair to non-warranty and non-UK products in our UK workshop on a chargeable basis.

Should you require an estimate prior to the completion of repair, ship the unit to us requesting same, the cost is £ GBP 30.00 this includes return carriage should you not wish to proceed. If you accept the quotation, the estimation charge will be transferred to the final bill as part payment... it is not charged in addition to the final total.

95% of units are repaired within the first hour on the bench (time is calculated very nominally in the customers favour). Turn-around is usually within 7 to 10 days or so.

For UK distributed products the charge is £ GBP 33.00 per hour plus VAT (correct at 25.10.2004), parts are priced at trade cost when work is carried out in our workshop, return carriage extra.

For non-UK products, the charge is £ GBP 38.00 per hour plus VAT (correct at 25.10.2004), parts are priced at trade cost when work is carried out in our workshop, return carriage extra.

Payment may be by credit card, please refer to the payment details page.

AOR UK is able to offer a 'collection' service to UK customers using our courier 'Securicor'... please ask for details. Generally speaking, the Post Office service "Special Delivery" is recommended for cost effectiveness as there is insurance and the parcel arrives next working day by noon. Overseas collection can be arranged using our UPS account, this should be regarded as a 'last measure' due to the potential administrative complexities involved with customs etc.

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Overseas shipping from outside of the EEC

Careful handling of paperwork is required when shipping from outside of the EEC (European Economic Community) or import duty and VAT (tax) may be charged in ‘both’ directions :-(  Also, the rules have been tightened in May 2004... the following customs & excise notice 221 covers IPR (but only take a look if you really have a few spare days to read it - its stated here for completeness only):

http://www.hmce.gov.uk/forms/notices/221.htm 

This document is not even correct (June 2004) as a C88(SAD) form has replaced the C101 form. 

From June 2004 we reserve the right to make a £20.00 handling fee to cover our administrative costs when receiving repair equipment from outside the EU/EEC on an IPR basis (we need to fax the courier on arrival with handling instructions / authorisation, complete export paperwork, file returns to custom & excise and store audit paperwork for four years).

Formally there is no need for you to obtain authorisation from us before you ship the equipment for repair, but advance notice of shipping will enable us to correctly / cost effectively instruct the courier how to handle the shipment.  Strictly speaking YOU cannot request IPR as the shipper (we have to request IPR as the importer), but marking the box as IPR will force the courier to contact us before delivery... this is our opportunity to set up the correct handling procedure and it will not delay delivery as the paperwork is handled in advance of the carton's arrival.

Make sure the parcel is marked FOR REPAIR THEN RE-EXPORT, ORIGINALLY PURCHASED IN (state your country, such as the USA).  Make sure that IPR is stated on ALL of the following (as the carton box and paperwork will become separated by the shipper during processing):

a) carton box
b) shipping invoice
c) waybill

Couriers usually charge about £ GBP 15.00 non-refundable entry fee (in addition to the shipping charges) to handle this paperwork, occasionally there is a further fee of £ GBP 6.04. Ensure that the bill is marked "all charges covered by sender". We like to re-export via the same method, so if you have a FedEx account that can be quoted, this is the best method.  FedEx currently make an 'ancillary charge' of £ GBP 30.00 for C88 routing... they are known to mess up the paperwork on occasions resulting in AOR UK having to pay-in-advance the total VAT charge until the next tax quarter... frankly talking with FedEx about this, its hopeless.

If you do not carry out the above, we will be faced with the import charges and may ‘reject the parcel’.

If shipping by POST, use the same terminology "IPR" and repair statement but form "C217" must be completed on import. In this case, the duty and VAT (TAX) into the UK can be re-claimed less an entry fee of about £ GBP 6.00 by Parcel Force (UK post office)... however we must pay all charges up front so do not overstate the value as taxes will be based upon it !

Specifically if shipping from the USA via post, the CUSTOMS DISPATCH NOTE PS FORM 2976-A CP72 (old C2/CP3/CP2) should be used, this is available from the USA post office.

Additionally, for USA shipments a special 'foreign repair' form can be completed to accompany the repaired unit back into the USA, a copy is available as a PDF file (5kB) - click here.

If you are lucky enough for the parcel to be routed via Parcel Force at Heathrow airport, it appears from our experience that (eventually) all customs and handling fees may be claimed back.

Couriers will expect you to complete a SHIPPING INVOICE, while this is an obvious requirement for business-to-business shipping, PRIVATE CUSTOMERS must also 'make up' a SHIPPING INVOICE. The format need only be simple, the following 'example' is suggested (up to four copies, originally signed, may be required):-

If you have MS-WORD, you may mark this form by dragging the mouse over it then copy it and paste it into a new Word document when it may be amended and printed.

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Spare parts

A collection of spare parts are held in UK stock to assist with repairs and to supply to customers. Please enquire specifically stating:

Model number i.e. AR8000

Serial number i.e. 012345

Market area i.e. UK, USA etc

Part required i.e. Rear case half for AR8000 with battery terminals

Please refer to the technical bulletins page of the UK web site for assistance with simple problems such as replacement keypads, microprocessor reset etc.

Commonly requested parts (prices correct as of 09.04.2002 E&OE):

Hand portable receivers

Base-mobile receivers

Short-wave

Miscellaneous

Carriage is additional, typical is £ GBP 2.00 for small components shipped to a UK address, £ GBP 3.00 for small items to Europe. VAT (tax) at 17.5% may be deducted from the prices for export outside of the EEC or where a verifiable EEC VAT number is available for contra-VAT invoicing. Please refer to our payments page, credit card orders are acceptable.

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UK workshop

Every AOR radio receiver has one special feature - technical support !

With every new model, equipment is getting more and more complex, while the latest AOR models have well thought out comprehensive 'English' language operating manuals, it is comforting for many operators to know that technical support is on hand to answer queries and provide support when required. There are many 'so-called high-tech' products in the radio market but few offer the same high technical standards of support, those who do are deserving of great success.

Here at AOR UK, great emphasis is placed on technical support, both with pre-delivery inspection of product (to dealers, the government and public) and with after-sales support. A meaningful 12 month warranty is provided with support stretching back to the factory in Japan, we have four fully equipped benches in our workshop with full-time staff capable of repair to component level. Most regular spare parts are carried in UK stock (held on a computer data-base) along with service manuals, replacement operating manuals and other associated items ready for supply. We truly carry out factory level repair here in the UK with a speedy turn-around, our technical competence and service facility is ranked with the very best in the business.

Where AOR equipment is concerned, we are confident that no-one can match our capability outside of AOR Japan and we have worked hard to make this the case. Of course, we also manufacture the renowned AR7030 short wave receiver at the same location.

This UK internet web site is not a simple sales gimmick but carries technical bulletins, free download of most operating manuals (current and older in PDF Acrobat format), demo & full software packages and more.

If contemplating the purchase of AOR equipment, ensure that it is of UK distribution identified with a silver metallic label on the outside of the carton box, you can then be assured of our full technical support to the highest standards.
Remember, AOR technical support is an essential feature of modern equipment.

Since our relocation from Belper to Matlock in September 2004, the photos below are no-longer current, but are still representative of the facilities currently set-up in Matlock.

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© Copyright AOR UK LTD 1996 - 2008. All other trade marks and names acknowledged. E&OE
Tel: +44 (0) 1629 581222  Fax: +44 (0) 1629 580070

Send mail to webmaster@aoruk.com with questions or comments about this web site only.
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